Analytics

Analytics (sidebar → Analytics, for approvers and admins) shows how the knowledge base is actually used, so you know what to write next, what to refresh, and what’s working.

What’s on the dashboard

• KPIs with trends — total views, unique viewers, average time on document, documents viewed, searches, searches with no results, downloads, and public-site views. Each compares against the previous period.
• Views over time — daily views (split into in-app and public-site) and daily active users, with hover details.
• Trending — documents gaining the most views vs the previous period.
• Most viewed — with unique readers, average reading time, and download counts. Least viewed lists published documents nobody is finding — candidates to refresh, promote, or retire.
• Search analytics — the most common searches (including Ask AI questions), and searches that found nothing: your content gaps, each one linked so you can run it yourself and then write what’s missing.
• Engagement & authors — the most active readers (views, breadth, time spent) and each author’s reach (documents, views, views per document).
• Recent activity — a live feed of views, searches, and downloads.

Filter everything by date range (7 days to 1 year), space, category, author, or tag — and click any document for a drill-down: its daily chart, totals, and top readers.

How tracking works

• A document view is recorded when a page opens; time on page comes from small heartbeats sent only while the tab is visible (capped at 30 minutes), so it reflects real reading.
• Internal vs external: public-site views are tracked anonymously and only for documents actually served by the public site.
• Searches are captured from in-app search, Ask AI, and public search, with result counts; rapid-fire typing is collapsed into one entry.
• Downloads count real file attachments only — inline images are excluded.
• Tracking is fire-and-forget: it can never slow down or block reading, and no data leaves your server.

Results respect the viewer’s space permissions: an approver sees analytics only for spaces they can see.